Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times UK
We offer the following shipping options:
• Standard Shipping: 2-3 business days
• Next Day Delivery: cut off time 2pm
Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and holidays.
We are pleased to offer shipping to selected European countries.
Delivery Timeframes
Orders shipped to Europe are sent via tracked international service. Estimated delivery time is 2-11 business days, however this may vary depending on the destination and customs processing times.
Customs, VAT & Import Fees
As the United Kingdom is no longer part of the EU, European orders may be subject to customs duties, VAT, and/or import handling fees upon arrival in the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. SG Lash Products is not liable for any additional charges incurred during customs clearance.
Delays
While we aim to dispatch all orders promptly, we cannot control delays caused by customs or local postal services once the parcel has left the UK.
If you have any questions regarding international shipping, please contact us prior to placing your order and we will be happy to assist.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting https://www.evri.com/track-a-parcel or using the tracking number provided.
Issues with Shipping
If there are any issues with your order’s delivery (e.g., lost or delayed shipments), please contact our customer service team at sglashproducts@gmail.com within 14 days of your expected delivery date.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your address is incorrect, please contact us as soon as possible so we can make the necessary adjustments before the package is shipped.
